%20{%20.path%20{%20fill:%20%23fff%20}%20}%20%3c/style%3e%3cpath%20class='path'%20d='M231.395%200L183.485%2075.0895L196.804%2096.1936L207.234%20113.265L207.853%20112.323L217.701%2096.1936L279.08%200H231.395Z'/%3e%3cpath%20class='path'%20d='M34.1846%200L132.799%20149.877L27%20309.798H74.7034L155.628%20187.469L156.942%20185.302L156.998%20185.378L180.484%20149.896L81.888%200H34.1846Z'/%3e%3cpath%20class='path'%20d='M194.196%20202.412L180.728%20223.497L235.315%20309.798H283L215.093%20202.412L204.645%20185.284L194.196%20202.412Z'/%3e%3c/svg%3e)
Home
SLA & Pricing
Service Level Agreement
DaaS is delivered as structural service with two support variants:
- Business hours support
- 24×7 support
Concrete SLA agreements are tailored per customer. Think of response times, recovery times, escalation paths, and scope of service. The desired service level is determined jointly, ensuring it aligns with the criticality of your processes.
Financial model
DaaS is offered as a subscription. This provides predictability in costs and capacity.
Standard DevOps operations are included within the subscription. Additional capacity for larger expansions or project-based work can be deployed supplementarily.
| Aspect | Details |
|---|---|
| Model | Subscription-based |
| Includes | Standard DevOps operations and management |
| Additional | Extra capacity for expansions and project-based work |
| Predictability | Fixed costs, planned capacity |
| Flexibility | Scale up or down based on demand |