Monitoring & Security

Monitoring and observability

The DaaS team sets up monitoring based on agreed information needs. Performance, availability, and capacity indicators are made visible through tools like Grafana, Prometheus, or Elastic dashboards.

ilionx communicates proactively when trends become visible — such as increasing response times, rising error rates, or capacity pressure. Monitoring is therefore a steering tool, not an afterthought.

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Incident and problem management

Incidents are handled through a fixed work queue. Recurring disruptions are structurally analyzed, after which improvement actions are systematically addressed.

Capacity and performance management

We monitor resource usage and analyze trends. Performance requirements are translated into concrete environment configurations. This prevents unexpected capacity problems and over-dimensioning.

Availability and lifecycle management

Availability requirements are agreed upon in advance. The DaaS team actively monitors availability and performs lifecycle management systematically to migrate outdated components in a timely manner.

Security as an integral part

Security within DaaS is not a separate after-the-fact check — it’s an integral part of design, setup, and operations. Security requirements are translated into concrete technical configuration and methodology. Where needed, we coordinate with security and platform organizations on additional controls and compliance agreements.